FAQs

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 Q. Do you have any Artistic Tips for creating a good photo letter art piece?

A. Yes, there are some things to pay attention to when making your creation.

- Choosing color photos? Balance is the key word. Our color shots are beautiful and rich.  However, all green shots on one side can make the creation seem lopsided. Pay attention to the color balance.

- Some of our letters are big and bold, while others take on a more subtle look.  You can choose all of one or the other.  You can also mix them up, which creates a great eclectic piece. Just remember to balance the photos. Try not to have all bold letters on one side. Play around with the letter choices. We’re sure you’ll find just the right mix. Of course, if you can’t, give us a call or send us a note, we’ll help you!

Q. Do you have punctuation and symbols?

-  We currently have an ampersand (&), dash (–), exclamation point (!), and a period (.) available. You just need to type these into your word or statement and you will be given the opportunity to choose the image you like.

-  We also have a hearts available, located in the O category.  Just place an O where you would like a heart in your word or statement.

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 Products

 

 Q. Where do those letters come from?

We get asked this quite often.  Finding letters is such a fun adventure.  Our letters are a combination of finds.  However, ALL photos are taken by us.  This ensures that they ALL are the original property of Spell-It-Out Photos.

NATURE - Some letters are beautifully created by nature.  They are precious, because just as nature formed them, nature can alter them too.  The 100+ year old Eucalyptus tree that we have as a “W”, is a breath taking tree by itself, let alone forming a letter.  One of our “Y’s” is an old tree deep in the Rheem Valley.  Mother Nature has provided us with some spectacular letters.

STRUCTURES - Other letters are architectural finds.  We’ve found so many letters in bridges, barns, buildings, and fences.  It’s endless.  We have a great “E” where the middle rung of a fence board had broken over the years.  It’s beautifully weathered and creates a very rustic “E”.  The “H” from the Golden Gate Bridge is a memorable landmark, which can also be in your creation.

EQUIPMENT - Honestly, some of the equipment (sports and ski/snowboard) shots were actually found as they are shown.  However, many are ones we notice, but need to recreate due to lighting or background issues.  Some are just ideas that have come to us.  These are a bit more planned, but certainly serve their purpose.

 Q: How can I separate words or add spaces when creating my letter art?

A:   You have the option to put spaces in our posters.  With those, you can use 19 characters in total, spaces allowed.  All other products are not programmed for spaces.  However, if you need something special, just pop us an email.  We're happy to work with you.

 Q. Why can't I mix color, sepia and/or black and white images?

A: Although we feel this is a cool idea and in some circumstances it may work, it is difficult to find the right combinations that will not look messy. We found overall the creations look best all in the same tones. Even in our featured creations, Show Your Love series, all the photos are black and white with a hand painted effect on the rose, for this series only.
 
Q. Can I mixed photo themes?
A: Absolutely!  We think it's fun to play around with the themes and letters.  Just pay attention to the balance of the piece, but it's YOUR creation.

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 Q: Are your products ready to be hung on the wall when they arrive?

A: Yes, our frames, metal, wood, and glass products come ready to hang.  The acrylic blocks are a standing product and the posters come unframed.

 

 Q. Are your mats acid free?

A. Yes. Our matboards – are acid and lignin free.  They contain conservation grade surface papers for optimum bleed and fade resistance. This will keep your mat color from fading over time.  Acid free mats are also better for the preservation of the photos.

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 Q. Why do you double mat?

A.  We double mat to add depth and additional tone.  The inside mat will be the color that surrounds and separates the letters.  The outside mat will surround the entire word leaving a ½ inch border of the inside mat showing. The outside mat really brings it all together and draws your eye to the word.  Remember, this is a high end custom piece of photographic letter art.  Double matting adds a subtle distinction to your creation.

 

 Q. How do I choose the best mat color?

A.  It’s really a matter of preference.  However, keep in mind that the frame and mat should compliment the photos, not compete with them.  We’ve chosen artistic neutral tones for that reason. Black makes the photos pop more than any other color.  That is a good inside mat choice.

Take into account the wall on which your creation will hang.  Make sure that the mat and frame will flow with the wall color.  Is the room filled with cool or warm tones?  That will help with your selections.

 

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 Q. What size are the pictures?

A. The size of picture varies depending on the number of letters in your creation.  The size of the picture will be displayed as you finish your creation.  You can go in and edit before confirming your choice. Please see below to get approximate sizes.

Number of Letters

Size of Frame

Size of Photos Used

Size of Images

3

19 x 13

4 x 6

4 x 6

4

24 x 13

4 x 6

4 x6

5

28 x 13

4 x 6

4 x 6

6

32 x 13

4 x 6

4 x 6

7

36 x 13

4 x 6

4 x 6

8

41 x 13

4 x 6

3.5 x 5

9

40 x 12

3.5 x 5

3.5 x 5

10

44 x 12

3.5 x 5

3.5 x 5

11

37 x 10

2.5 x 3.5

 

12

40 x 10

2.5 x 3.5

 

13

42 x 10

2.5 x 3.5

 

 

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 Q. What are the sizes of the finished creations?

A. The size of the overall frame varies depending on the length of your word and the product that you choose to print it on.  Once you create your piece, the size will show on the screen.  You will have the opportunity to see the sizes before placing your order. 

 Q. Can I order my letter creation in a vertical format?

A. Our custom creations only come in a horizontal format. Vertical formatted creations quickly become too long (remember - the photo height is larger than the photo width).  However, if there is something special that you have in mind, pop us and email and we'll be happy to work with you.

 Q. Can I purchase the photos individually?

A.  Yes, we offer the option to purchase the photos individually.  We encourage you to use this option as a chance to have alternatives to a creation that you’ve already done with us. You may want to change the letters for variety or content.  Also, as our themes grow, you’ll have even more options to spice up your creation.

Change your wall decor with the season.  Try having a summer and winter set of photos.

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 Q. Are these original photos?

A. Yes. All of our photos are taken by Spell It Out Photos.  Besides having control over the photo integrity of the piece, we enjoy making it personal.  Each photo is a find. We take pride in creating our photo gallery ourselves.  There are some funny stories behind many of our photos; like when Sue fell into the rose bushes trying to just get a little closer on one shot.

 


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 Q. Where are your photos printed?

A. All of our photos are printed at a professional lab that controls and inspects the color quality on every picture.

Frames


    For more information on Frames click here.

 

 Metal Products


    For more information on Metal Products click here.

 

 Wood Products


    For more information on Wood Products click here.

 

Posters


    For more information on Posters click here.


Q. How should I hang it?

A. Oh there are so many options.  You can hang it like a traditional poster.  You can tack it to a bulletin board or dorm room wall.  If you decide to frame it, it should be mounted to prevent warping in the frame. See our Cool Ideas section for a number of hanging options.

 

 

 Q.  The images are not completely sharp on the site, will the final product be sharp and in focus?

A. Of course!  For speed of upload and functionality on the web site, the thumbnail images are created at a low resolution dpi. Your final creation will be output from
a high resolution image that is clear, sharp and completely in focus.

Q. Can I use your photos or download them from your site?

A. Reproduction for profit of our photos is strictly prohibited.  These are copyrighted images. We love that people want to share our creative flare, but we do need to be watchful of how our images are used.  Pop us an email if you have a question.  We're happy to chat.

 

Q. Do you offer wholesale pricing?


A.  We offer special wholesale pricing.  If you are interested, please contact Sue at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Please note: Wholesale items are NOT refunable.

 

 

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 ORDERING

 

 Q. Will you send me an e-mail confirmation after I order?

A. Yes, You should receive an e-mail within a few minutes of your order.

 Q: Can I have a letter art created and sent to another person?

A: Yes, this option is available during the check-out process, just have the product shipped to the appropriate address.

 Q: I am sending my order as a gift. Can I add a personal message in the order?

A: Due to the production process, we can only add gift notes to frame and acylic block orders.  Just leave your message in the comments area of the order.

 Q: I am sending my order as a gift.  Can you just put in shipping information and not the cost?

A: Absolutely; in the "Please leave a note to us" box, let us know that you'd like us to do that.

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 Q. What is your return policy?

A: Spell It Out Photos is committed to quality products and your satisfaction.

If for any reason you are not completely satisfied with your purchase, you may   return it within 30 days of receipt and receive a credit towards a replacement or a full refund for the price of the product. Shipping charges will not be refunded.

When shipping your item back to us, we strongly encourage you to return your item via a trackable method.  Remember, without a physical item, we cannot  process your return request.

Due to the custom nature of Signature Frames we require a 50% restocking fee on returns.

All custom order, those not directly available for order on our site, require a 50% restocking fee on returns.

If your item arrives damaged, please follow the Damaged Upon Delivery instructions and we will gladly replace your piece with your original specifications.

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 Q: Is my credit card and personal information secure on this website?

A: Yes. We only collect personal information in order to respond to your questions or to process your order, and we do not share your personal information with anyone. All transactions are processed through Paypal, a secure payment processor, and we never see your credit  card information.

 Q. Do I have to have a Paypal account to purchase products from your site?

A. No, you are not required to have a Paypal account to purchase products from our site. We accept all major credit cards, and Paypal handles card processing even without a Paypal account.  We use Paypal for all of our online processing for security and convenience.

Look for the area below the PayPal log-in that says, "Pay without using a PayPal account".

 

 Q. Is PayPal safe to use?

  A. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with us, the merchant. Once your payment is complete, Paypal will email you a receipt for this financial transaction, and you will also receive a separate email from us with your order information.
   

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 Q. What if I have a problem ordering?

A. Send us an e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call (888) 277-1613

 DAMAGED UPON DELIVERY

If your order arrives in less than satisfactory condition, we offer a convenient Photo Return option that speeds replacement.

  1. Simply take one digital photo of the damaged item and one of the shipping container in which it arrived.
  2. Attach the images to an email and send to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include in the body of the email: your name, order number, the shipping ID, a brief description of the reason for the return.
  3. Your request processes within 48 hours and you will receive an email letting you know your replacement is in the works.  Do keep in mind that replacements are custom orders too. So the timing may be the same as the orignial order, but we will do our best to speed up the process.

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 SHIPPING QUESTIONS

 Q. How long will my order take to arrive?

A. Please allow 2-3 weeks for custom pieces.  Since each piece is created just for you, it simply takes a bit more time.  For other products (stationery and poster), allow 7-10 business days.


 Q. I paid for rush shipping, will my item ship immediately?

A. No, each piece is custom created.  Some products take longer to create than others.  Once your piece has been created, we will send it out according to your shipping method chosen.  While we take special care to insure that your piece arrives as requested, please keep in mind that weather and holidays can effect the delivery time of a shipment.

 

 Q. How much does shipping and handling (S/H) cost?

A. Your shipping charges will be calculated at checkout based on location and quantity ordered.

 Q. Do you ship internationally?

A.Yes. We ship in the United States and Internationally. On international shipments, the receiver is responsible for additional charges incurred by customs, duties and taxes.

 Q. Do you have different shipping options?

A. You will be given shipping options upon check out. However, please keep in mind that overnight shipping doesn’t mean your item will be packaged and shipped in one day. It still takes time to create a custom order. Once your photo letter art creation has been individually created, it will ship according to your specifications indicated at checkout.

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